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Warren & Washington
436 Quaker Road
Queensbury, NY 12804
Telephone: (518) 793-4204
Fax: (518) 793-4345
334 Krumkill Road
Slingerlands, NY 12159
Telephone: (518) 459-0750
Fax: (518) 459-0725
What is Medicaid Service Coordination?
Medicaid Service Coordination is provided by a person (Medicaid Service Coordinator or "MSC") who knows the services available through The Office for Persons with Developmental Disabilities (OPWDD) and can advise and assist individuals and their families in accessing those services. WWAARC is staffed with knowledgeable professionals with years of experience in service coordination. The MSC can help to develop, implement and maintain the individual's life plan, and to advocate for him or her in all areas of life, especially in the two main areas of protecting and upholding personal rights and ensuring that the living environment is safe.
How do I get a service coordinator?
To learn more, contact one of the following staff:
In Warren & Washington Counties and surrounding areas:
Christine Utter, Assistant Executive Director of Medicaid Service Coordination
at (518) 615-9812 or by email
In Albany County and surrounding areas:
Shannon Milack, Director of Medicaid Service Coordination
at (518) 935-4380 or by email
How do I access services?
The first step in accessing services is to determine the person's eligibility for services through Office of Persons with Developmental Disabilities (OPWDD). Our service coordination team can assist in directing individuals and their families through this process.
What if I don’t have Medicaid or feel I’m not eligible for Medicaid?
Can I still access services?
If you feel you are eligible for Medicaid, then you should apply directly with your local Department of Social Services. If your income from employment or parental income keeps you from being eligible for Medicaid, there are options for becoming Medicaid eligible that we can advise you about.
What service opportunities can I access with the help of an MSC?
MSCs assist people of all ages to access services based on an individual’s unique needs and interests. They support individuals with accessing Social Security benefits, Medicaid and Food Stamps, housing services, recreational opportunities, respite opportunities, medical services, day program services, funding for various miscellaneous needs, transitional services, employment assistance and advocacy in school and other situations.
For additional resources visit:
New York State Office for People with Developmental Disabilities (OPWDD)
at opwdd.ny.gov or by calling (518) 581-3042.